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Customer Reviews for Grace Auto Repair

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Here’s what some of our Webster, NY customers are saying about us:


Personable, honest, reliable.

Jeffrey LuffmanGoogle Review


Went there with my truck making some bad vibrations. Mark drove around with me for a solid 15 minutes, all the while explaining what he was listening for and his whole train of thought. He came to a conclusion on the problem, did some research and suggested what they would need to do. I was told the additive in the tranny fluid would need a couple days to work it's way into the gears. Just like Mark said, the second day the vibrations stopped. Thank you for your honest assessment and quality work. Will definitely be coming back and also recommending you to anyone who ask. Thank you again

Don FarnsworthGoogle Review


I just had them put on my snow tires, new winter wipers and Oil change. Excellent Garage!

Shafer Kronenberg, Jr.Google Review


5 Stars!

Deb StamponeGoogle Review


5 Stars!

Christopher GuminaGoogle Review


i always drive by this place, 'nice name' I thought.. And what I know about cars except gas and go? But in this place, they look at you in the eyes and EXPLAINED, even with print outs, about the problem and how to fix it.
No mumbo jumbo here, just honest truth and honest work.

Julia GonzalezGoogle Review


Have taken my vehicles to Grace Auto for many years. They always do stellar work for a very fair cost. They explain the work done completely and stand by their work. The best work to describe this shop is 'honest' - not a word you can use much for auto repairs these days. Except for Dorschel - not a word I would use for any dealership. They even found incorrect rated tires installed by the dealer when i purchased my auto - force them to replace them with the correct new tires. They always give me complete explanation of my repairs and show me my defective or replaced parts. They are an A+ auto service center in my book.

Phil GarrodGoogle Review


I've had some good experiences with these guys over the years. I have, however, had two jobs done to my car due to a noise coming from the front passenger side of my vehicle. The first diagnosis and repair was for an exhaust manifold. Got the car back and still making noise. About two months later I had my catalytic converter replaced after that was diagnosed as being the problem. That repair was done and I still have a sound coming from the car. Mark did verify my concern and generously replaced the new manifold with a Ford part. I've had countless repairs done with this business and this is the only work I regret having done (and will regret until my credit debt for the repairs is paid in full). Mark did attempt to get me to come back in for another diagnostis and repair, but after two diagnoses and repairs with the same problem persisting at a combined cost of over 1500, i'm a little hesitant to call back. Had I brought the vehicle to the dealership, I have a feeling the service manager would have refunded me at least the cost of the labor for those jobs. Overall this business gets my approval, but for this particular problem I'm going to have Ford technicians solve.

Dave VaccaGoogle Review


Honest mechanics and reasonable prices.

Peter HolmstenGoogle Review


Excellent service and knowledgeable staff. Always my go to when I need work done.

Brandon HoytGoogle Review


Excellent service and affordable prices. When we brought our car in for muffler servicing first thing in the morning the crew was just finishing their morning prayer together. They are authentic Christians that treat their customers with a genuine care. They do not try to over sell, and they are great at explaining everything to you in a way you can understand it.

J.T. IrizarryGoogle Review


Excellent service and affordable prices. When we brought our car in for muffler servicing first thing in the morning the crew was just finishing their morning prayer together. They are authentic Christians that treat their customers with a genuine care. They do not try to over sell, and they are great at explaining everything to you in a way you can understand it.

J.T. I.Yelp Review


After 3 mechanics each told me something different from the others regarding the work my Jeep needed, the lack of integrity was obnoxious and disgusting. I called Mark at Grace Automotive at the suggestion of a friend, and I'm still/always amazed by how accommodating and honest he is with customers. I now refuse to go to any other shops in the area-- Grace Auto always provides exceptional work, done quickly and at a great price. Highly recommend.

J M.Yelp Review


I have had my car serviced here several times now. I recently moved to Rochester about 2 and a half months ago. The car I drove up with me was a car I had just gotten as a hand me down gift from a good friend a week before I moved. It had 194,000 miles on it and would need a good amount of work to keep it running.

About a month after I moved, I spun out in the snow and hit a curb. The car would not drive straight after that hit and I took it first to Pep Boys. They estimated over 800 dollars of work. Skeptical... I asked around for a good mechanic and heard about Grace Automotive. I took it there. It did need a lot of repair but literally for things completely different from what Pep Boys wanted to do.

Whats amazing about Grace is that they will try to inform you as much as possible about your car. They warned me of several other things that would need work but did not pressure me to do any unnecessary work or work that could be put off until a later date. They walked me around my car and showed me everything that was going on.

I couldn't afford the immediate work that needed to be done so I had to call my parents. My dad is not the easiest person to talk to over the phone on such matters. But I'm telling you these guys were so gracious and patient with my father. They are extremely professional and willing to work with you to find cheaper options.

For someone who just moved to a new area and shaken up by her first accident, I felt pretty emotional and vulnerable. The owner's wife came out from the back and saw me as I waited for them to finish talking to my dad and asked if she could pray for me since I looked so upset. I immediately broke down crying (is there a more girly thing to do than cry at the mechanic? I think not...) but they were so kind about it and took time to comfort me and reassure me that I would be ok. Their Christian faith is a big part of what makes this place so wonderful. I was so touched by the whole experience I've literally been telling everyone I can to go here. They really are worth it and I would never go anywhere else. The owner's wife even drove me home since the car needed a few hours of work. I live TWENTY minutes away!!!

Words can't fully capture what a positive experience I've had here. They are genuinely kind, honest, and professional people.

I've come back for an oil change and basically am here every other week because my car makes all sorts of weird noises that worry me. The second I feel like somethings off, I call them up and have them look. They really take the time to check on the car and again, they won't charge you unless they actually need to work on something extensively. I seriously appreciate all the time they take caring for me and my car struggles. Go here!!!

Vicky W.Yelp Review


Always superior service and even a ride home. They have a great team of mechanics and most of all they are honest. They have serviced both my old and new car with equal dependability.

Norman Tisdell IIGoogle Review


I've brought 2 cars here so far for pre purchase inspections while trying to purchase a used car. Both times they spent over an hour looking over the car and detailing everything they could think of. Then after they looked at it they brought me into the shop and showed me everything they saw while it was up on the lift. The first time they spent 30 minutes with me. The second time they spent about an hour just showing everything to me and even helped me look up some other cars on craigslist to make sure I was getting a fair price. And each time they only charged me for an hour. They're good and honest guys and I would definitely recommend this shop to anyone

Mitchell NguyenGoogle Review


Friendly service, quality repairs and maintenance at a fair price. May not be the cheapest place in town, but no one tries to sell you what you don't need.

Randall CookeGoogle Review


Have been using Grace Auto for 2 years now. Ran into a problem 10 days ago where I damaged a tire. Took the car into them at 1:30 pm and they had to order a new tire. I was pressed for time due to going on vacation the next day. They were able to get the tire and have the car ready for me at 4:30 pm before closing. Very courteous and willing to go out of their way to help.

Larry CrawfordGoogle Review


I have been going to Grace Auto Repair for about year and have been very pleased with quality of service I have received. Mark, Adam and the team at Grace Auto Repair are very professional, honest and will only suggest repairs that are truly necessary and will explain repairs that can wait. The prices are also reasonable and great WIFI for those needing to get work done while the car is being repaired.

Hector VargasGoogle Review


Grace Auto is the only place we take our vehicles for service. Mark is honest and fair, and will discuss options that make the most sense based upon safety and budget. In one case, we asked for a repair, and Mark called to discuss the many safety issues before doing any work. This is in contrast to other shops, which might do the work and then disclose the issues. I take every opportunity to promote and recommend Grace Auto to all our friends and family.

Joe PolvinoGoogle Review


I never like going to auto repair shops because I always feel that they are trying to get more money out of me. But my experience at Grace auto repair shop was unlike any other before. Mark was very considerate. He spent good amount of time explaining to me what is wrong with the car and what all needs to be done to fix it. Even though I decided not to go in for repairs (coz I decided to get a new car) but in future if I need something fixed in my car, thats where I am going.

Charu RamchandaniGoogle Review


I used to live in Webster, and always brought my vehicles to Grace. Always felt that I was being treated fairly, both in price and in the amount of time needed to do the repair. The quality of work has always been excellent. This combination of attributes is very hard to find in any business! I've moved to Greece, but I still do all my maintenance and repairs here. I've also noticed that they have kept the same core of mechanics, so they must be doing something right!

Bart DurkinGoogle Review


I have had my car serviced here several times now. I recently moved to Rochester about 2 and a half months ago. The car I drove up with me was a car I had just gotten as a hand me down gift from a good friend a week before I moved. It had 194,000 miles on it and would need a good amount of work to keep it running. About a month after I moved, I spun out in the snow (city girl can't drive in this weather) and hit a curb. The car would not drive straight after that hit and I took it first to Pep Boys. They estimated over 800 dollars of work. Skeptical… I asked around for a good mechanic and heard about Grace Automotive. I took it there. It did need a lot of repair but literally for things COMPLETELY different from what Pep Boys wanted to do.

Whats amazing about Grace is that they will try to inform you as much as possible about your car. They warned me of several other things that would need work but did not pressure me to do any unnecessary work or work that could be put off until a later date. They walked me around my car and showed me everything that was going on.

I couldn’t afford the immediate work that needed to be done so I had to call my parents. My dad is not the easiest person to talk to over the phone on such matters. But I’m telling you these guys were so gracious and patient with my father. They are extremely professional and willing to work with you to find cheaper options. For someone who just moved to a new area and shaken up by her first accident, I felt pretty emotional and vulnerable. The owner’s wife came out from the back and saw me as I waited for them to finish talking to my dad and asked if she could pray for me since I looked so upset. I immediately broke down crying (is there a more girly thing to do than cry at the mechanic? I think not…) but they were so kind about it and took time to comfort me and reassure me that it would all be ok. Their Christian faith is a big part of what makes this place so wonderful. I was so touched by the whole experience I’ve literally been telling everyone I can to go here. They really are worth it and I would never go anywhere else. The owner’s wife even drove me home since the car needed a few hours of work. I live TWENTY minutes away!!! Words can’t fully capture what a positive experience I’ve had here. They are genuinely kind, honest, and professional people.

I’ve come back for an oil change and basically am here every other week because my car makes all sorts of weird noises that worry me. The second I feel like somethings off, I call them up and have them look. They really take the time to check on the car and again, they won’t charge you unless they actually need to work on something extensively. I seriously appreciate all the time they take caring for me and my car struggles. Go here!!!

Vicky WongGoogle Review


Thank you to Grace Auto Repair for keeping my 2005 Ford FreeStyle going for years. These are honest guys who care about their customers and give them super, excellent advice and service at prices that are fair and reasonable. Kudos to you always.

Barbara QuinnGoogle Review


Mark went above and beyond to source hard-to-find tires over the weekend so that my family and I could get on the road Monday morning for our planned trip. We didn't anticipate having to replace the tires before we left, but when we realized that we did he made it happen. Wow!

Ryan SmithGoogle Review


Great experience dealing with the folks at grace auto !!! We were looking to purchase another vehicle and found a car we liked, but wanted someone to give it good going over before we purchased it. The folks at Grace know their business and were better than hoped for, great service, fair prices and very pleasant people to boot : ) Blessings on their business !

Shariek GoharGoogle Review


Prompt, respectful, courteous, and honest. Repairs we've brought in have always been fixed first time. You will not be disappointed.

Jerry InterlicchiaGoogle Review


Outstanding service and communication. They have earned my business for life. They are the only garage in the area that I trust!

Peter ByamGoogle Review


I have been using Grace Auto Repair for many years and have never been disappointed. I recently had new tires, shocks and brakes put on my 07 and it has made a world of difference. It doesn't feel exactly like it's brand new, but it doesn't feel 7 years old either. The work was done on time and at the quoted price. I can hopefully avoid a car payment for another few years. Thanks Mark.

Joe BarnesGoogle Review


Grace Auto Repair did excellent work on our Honda CR-V. They did the necessary work to pass inspection and fixed other issues. Mark Spencer explained what they did and showed us the old parts and why they failed. The price was reasonable and I feel comfortable taking my service work to them.

Alan EtkinGoogle Review


Just wanted to give Grace Auto repair another Two Thumbs Up for doing a great job again on my daughters old Honda. My daughter says its never ran so good at this moment..Thank You for keeping up with the Great workmanship and also matching others prices too...I would Highly recommend if your in the need of a good TRUSTING repair shop this is the place:) Stacy Highly recommend using Grace Auto Repair!!!! I've been bring all my car to Grace Auto Repair and have been really impressed with their knowlege and prices.. A truly honest repair shop.

Stacy CunninghamGoogle Review


Grace Auto is everything I look for in auto repair--honest assessment of the needs of my car and quality work done at fair prices. Grace Auto never tries to sell you services you don't need. I drive extra miles to have Grace Auto work on my car because I trust them implicitly. Thank you, Mark Spencer and team!

Karen RodeGoogle Review


I was the type of person who would search tirelessly to find "my mechanic." A mechanic's shop will earn my loyalty and trust with honesty, consistency, and a highly knowledgeable staff i.e. one that will literally tell you you do not need this done to your car. You cannot beat the low prices especially at the superb quality of work. Mark is my mechanic for life, it is just too bad it took me four years to find my perfect mechanic! This place will never overcharge or give a false diagnosis (like some places will "fix" a problem only to have you go back to have that same problem fixed...does not happen hear). This shop truly is a little known piece of gold. In the world of automotive shops, this is indeed a diamond in the dust--because the whole county doesn't know about these folks!

Dave VaccaGoogle Review


Not your normal auto repair shop nor does it resemble a dealer owned repair shop. You actual get to talk with the owner, Mark Spencer, who by the way either does the repairs on your vehicle or assigns the service order to one of several very qualified technicians. Mark is very knowledgeable and easy to communicate with. The technician inspects your vehicle as he is perfoming the repairs. Any repairs required above and beyond that which were authorized, the vehicle owner is made aware and may either authorize the repairs to be performed at that time or schedule a time to return with the vehicle. These guys are detail and complete. The fact that Mark is a Christian should put you at ease as far as being able to trust him and his technicians. But don't le that stop you from visiting them. Give them a try, I am sure you won't regret it. Blaise Ragusa

Blaise RagusaGoogle Review


I have been going to Grace Auto for several years now and these guys never cease to deliver great service. Probably the greatest value for me, though, is the confidence I have that they won't screw me over or recommend something that I really don't need. They've earned my trust, and that is worth a lot. Great work, trustworthy guys, very fair pricing. What more could one possibly ask for in a mechanic?

Stephen DoanGoogle Review


Honest, caring and professional! There are not many businesses that you can say that about these days. If you are looking for a place to take your vehicle for repairs or maintenance, I highly recommend Grace Auto. I have been taking my vehicles there for a few years now and have never been disappointed.

DLJ1212Google Review


I am really impressed with the integrity of Mark Spencer and his team at Grace Auto Repair. Recently, my front calipers were smelling and the car was shaking so I pulled into Grace Auto. Just one month prior, I had my brake pads/rotors done by another place but they didn't replace the calipers and now because of that, not only did the calipers need replacing but I needed new brakes/rotors again. Mark could've just fixed it and charged me, but instead he said I should go back to the first shop and they should replace the pads/rotors at no charge (which they did). Not only was Mark honest about it, his wife even met me at the other shop so that after I dropped of my car, she gave me a ride to work!!! That is not part of his normal service but I really appreciated it. I have had other work done at Grace Auto and they did a great job at a fair price. I have already referred Grace Auto to others and will continue to recommend their services.

Susan PecorGoogle Review


Great, trustworthy, honest, friendly, Christian organization

Fred HolleyGoogle Review


Fantastic service all around. Honest people. Prices were very reasonable.

Chris BourneGoogle Review


I am a little new to the area and haven't had any work done on my car here so I was searching around cautiously to see what I could find. Some of the reviews for service shops in this area are downright scary. This one seemed to have good reviews and they were especially pleasant on the phone so I decided to go for it. I had narrowed the problem down to either some faulty wiring or a bad alternator. But I was as far as my car knowledge would take me. I set up an appointment for the next day and waited in the waiting room while they checked it out. It did turn out to be the alternator. Usually when you get something checked out on a vehicle you almost expect them to mention several other things that need work. I didn't hear anything like that here. This is probably the first time, which was nice and since I know there are several other small things that do need doing it was nice to know they weren't trying to take advantage of me. Everyone there seemed very nice and they all seem to work together well. I opted to stay there while they did the work which took several hours. Their seats are very comfortable! I highly recommend them to anyone around that isn't sure where to go. These guys will take care of you. One other thing that I thought I would mention is that there is a religious theme to the shop. I didn't really think anything of it at first. But after sitting there a while I realized that the christian music station was playing and there is a cross on their card. While I don't consider myself part of any particular religion, I do think the idea of a religious auto shop is interesting. It works well for them. There was no mention of anything religious in the dialog so don't worry they aren't trying to recruit. But I'm sure it could be a topic if you wanted it to be. All in all I am very happy with the service I received and will be taking my car there when I need anything done.

Chris HoweGoogle Review


Grace Auto was highly recommended to me and I can see why!! They are honest, trustworthy people who look out for the best interest of the customer. It's obvious how much they care about people. Right now, I'm struggling with a dealership that's trying to get out of replacing a part under warranty. I've never dealt with a situation like this before. Adam has been so helpful and patient with me, giving me guidance, support, and making me feel so much better about such a negative situation. I feel very confident taking me car to Grace Auto. They have demonstrated so much integrity and expertise. I live in Henrietta but it's worth the drive!!!! As long as I'm living in this area, I can't see myself taking my car anywhere else! Thank you!

Amy CampbellGoogle Review


The work at Grace Auto Repair is done well and is always what is needed. The most important thing for me is that I can trust what I am being told when I take my car there. I never have to worry about being "sold" work that is unnecessary or over priced. On top of that, the atmosphere of the shop is welcoming and professional

Gary Blatto-ValleeGoogle Review


Since the moment I walked in the door Mark was very friendly and helpful. He really wants to go out of his way to earn your trust and business. From my experience they don't try to nickel and dime you like some large chain shops do. When I first moved to the Webster area I wasn't sure who I would to for my car repairs, I'm glad I chose Grace Auto when the time came, and I'll be back there next time I run into problems.

Alex WendeGoogle Review


I was recommended by my brother to check out Grace Auto Repair, I was having brake trouble with my Land Rover and Mark was able to diagnose and fix the problem quickly and efficiently. The entire staff was very friendly and helpful and the whole repair process was explained very clearly. If you are looking for a great local mechanic who is honest and friendly this is the place.

Anthony ImburgiaGoogle Review


I started using Grace Auto repair over a year ago; they have been servicing all 5 of my vehicles since and here is why. At Grace they are about earning your trust and confidence. The want to hear about the problems you are having with your vehicle, it better helps them diagnose the problems. Once the cause and repair is identified they go over it with you so that you are clear as to what the repair will entail and they go over the cost before the repair is started. I have complete confidence in the men at Grace Auto Repair. If you want a trustworthy group, go to Grace. I highly recommend them. Good Job Grace on fast turnaround on my son's truck transmission.

Sarah Van WalsumGoogle Review


Great, honest service. Very knowledgeable. Will definitely be back when I need anything else done. Thank you

Don FarnsworthFacebook Review


5 Stars!

Paul DenimarckFacebook Review


I've been there several times now and Adam and the crew have taken wonderful care of me. Always friendly, fair, and professional. Hard to find a garage you can trust these days and I'll be having all my work done there from now on. Will send anyone their way that I can as well. Thanks again!

Lisa BickfordFacebook Review


I've searched for 20 years for a car repair & service business that I can trust...and I finally found one. Grace Auto is run by honest people and even though they're not close to us...its worth the drive.

William SmithFacebook Review


I have NO anxiety dealing with Grace Auto. It's different from other shops where I would often have this feeling in the pit of my stomach that their agenda was different than mine. Here, I get the idea that we're all after the same thing; diagnose in the most professional way, do the repair right and get me back on the road...a very satisfying experience.

Eric BarklundFacebook Review


I'll never go anywhere else! These guys rock. Honest as the day is long. They have saved me hundreds!

Rocco VallerandFacebook Review


Mark and his team know how to treat there customers! Their Christian beliefs along with impeccable attention to detail make them the BEST auto repair shop in Rochester. I would recommend them to anyone in need of repair. If your looking for an honest mechanic, you've come to the right place.God bless this company!

Benjamin SpencerFacebook Review


Honest, Fair and Christian owned!!!!!

Eric RemillardFacebook Review


5 Stars!

Denise BoffaFacebook Review


5 Stars!

Linda Rowlands McDonaldFacebook Review


4 Stars!

Ruth ChristiansonFacebook Review


It is the best repair shop in the greater Rochester area! Honest work at a fair price and Christian owned. Doesn't get much better. I would send anyone here.

Benjamin KesslerFacebook Review

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